Operations Manager

As Operations Manager for Flagship Amsterdam you are part of a growing team, where you lead the operations trainees, skippers, hosts & quay employees. This is a challenging opportunity to be part of an ambitious company in the scale-up phase. If you like tourism, hospitality and a fast-paced environment, this is the place for you!

What will you do in this role? 

To succeed in this role, you need to have a hands-on mentality, be flexible, and be able to switch quickly in potentially stressful situations.

• Act as a point of contact in case of problems;
• Create schedules, ensure communication by the use of different means and ensure a proportionate commitment of employees;
• Manage and instruct trainees, skippers, hosts and quay staff;
• Informe employees about issues that play a role within the organization;
• Handle phone calls and emails;
• Ensure a clean and tidy office;
• Ensure that dinner is delivered to the employees;
• Handling and responding to guest complaints and feedback;
• Adjusting content and capacity in our booking system;
• (Re)book or refund guests via our booking system;
• Being the point of contact for the staff;
• Checking and recording the working hours, sick leave and annual leave days of the staff in the personnel system;
• Dockside work such as welcoming guests, checking tickets and providing guests with information

What we offer…

• The chance to have a serious impact on Amsterdam’s fastest growing shipping company;
• Direct, big impact on our experiences from day one;
• A vibrant, international environment with ambitious colleagues;
• Of course: a competitive salary;
• Legendary company parties at the beginning, during and end of the season;
• The possibility to get your boat license;
• Discount on all our canal cruise experiences and private boat rental.

Job requirements

• A relevant completed bachelor or master, for example in business administration, hospitality, tourism;
• Good oral and written command of the Dutch and English language;
• Living in Amsterdam;
• Highly motivated person with a hands-on mentality;
• Prioritize essential tasks in a very fast-paced environment;
• Strong relationship and communication skills.

A plus:

Experience in a scale-up environment within the tourism sector.

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