As Operations Manager for Flagship Amsterdam you are part of a growing team, where you lead the operations trainees, skippers, hosts & quay employees. This is a challenging opportunity to be part of an ambitious company in the scale-up phase. If you like tourism, hospitality and a fast-paced environment, this is the place for you!
What will you do in this role?
To succeed in this role, you need to have a hands-on mentality, be flexible, and be able to switch quickly in potentially stressful situations.
- Act as a point of contact in case of problems;
- Create schedules, ensure communication by the use of different means and ensure a proportionate commitment of employees;
- Manage and instruct trainees, skippers, hosts and quay staff;
- Informe employees about issues that play a role within the organization;
- Handle phone calls and emails;
- Ensure a clean and tidy office;
- Ensure that dinner is delivered to the employees;
- Handling and responding to guest complaints and feedback;
- Adjusting content and capacity in our booking system;
- (Re)book or refund guests via our booking system;
- Being the point of contact for the staff;
- Checking and recording the working hours, sick leave and annual leave days of the staff in the personnel system;
- Dockside work such as welcoming guests, checking tickets and providing guests with information
What we offer…
- The chance to have a serious impact on Amsterdam’s fastest growing shipping company;
- Direct, big impact on our experiences from day one;
- A vibrant, international environment with ambitious colleagues;
- Of course: a competitive salary;
- Legendary company parties at the beginning, during and end of the season;
- The possibility to get your boat license;
- Discount on all our canal cruise experiences and private boat rental.
Job requirements
- A relevant completed bachelor or master, for example in business administration, hospitality, tourism;
- Good oral and written command of the Dutch and English language;
- Living in Amsterdam;
- Highly motivated person with a hands-on mentality;
- Prioritize essential tasks in a very fast-paced environment;
- Strong relationship and communication skills.
A plus:
Experience in a scale-up environment within the tourism sector.
Apply for this job