Privacy policy Flagship Amsterdam

This is Flagship Amsterdam’s privacy policy. This document explains how we handle your personal data. In doing so, we always assume that we act with the utmost care and comply with the requirements set out in the General Data Protection Regulation (AVG).

Controller for the processing of your personal data

Flagship Amsterdam is registered with the Chamber of Commerce under the number 74390767 and is located at Leliegracht 50D (1015 DH) in Amsterdam.

Processing of your personal data

The personal data processed by us have the following purposes:

  • To contact you about the products you ordered, or to answer your questions:
  • To schedule/change a reservation:
  • To process payments:
  • To direct our partners in relation to the performance of a service:
  • To fulfil our legal obligations (e.g. to the Tax Office):
  • To send newsletters:
  • To inform you of new products, services or other facts:
  • To maintain, secure and improve our website and other technical environments (e.g. our servers):
  • To develop new services and products.

What personal data do we process?

We process the following types of personal data, depending on the purpose:

General communication:

  • Naw data, such as name, (e-mail) address, telephone number:
  • Other personal data provided by you yourself, for example if you ask questions by phone or e-mail.

Basis of processing

The AVG only allows the processing of personal data if there is a legal basis for it. We base this on the following bases:

Execution of an agreement – for example, if you book something with us, such as a canal cruise.

Obtained consent – for example, to send you a newsletter (see also the cookie statement).

Legitimate interest – for example, to communicate changes in our services to you, or to improve our website.

Retention periods

We keep your personal data securely for as long as is necessary for the purpose for which we need it, or as long as required by law. After this, the data will be destroyed or anonymised.

Processing by third parties

Flagship Amsterdam provides personal data to third parties only when strictly necessary for the performance of a service you have purchased and to comply with laws and regulations. We do not sell personal data. When third parties share personal data on our behalf (so-called processing agreements), we enter into processing agreements to ensure the careful and secure processing of your data.

Processing outside the EU/EEA

All personal data processed by Flagship Amsterdam are processed within the EU.

Security of your personal data

Flagship Amsterdam protects your personal information seriously and has taken applicable technical and organisational measures to ensure a level of security appropriate to the risk. These include strict requirements for access and authentication to use our systems, the encryption we use in exchanges, and extensive monitoring and logging.

Automated decision-making

We do not use automated decision-making.

Your rights

Because you share your personal data with us, you have the following rights:

  • Right to access regarding your personal data:
  • Right to rectification and completion if they are incorrect or incomplete:
  • Right to data erasure if you want us to stop processing:
  • Right to restrict the processing of your personal data:
  • Right to object to the processing of your personal data:
  • Right to transferability of your personal data.

You can read exactly what these rights entail and when they are sometimes restricted by legal requirements here:

If you wish to exercise any of these rights, please email Flagship Amsterdam will process your request as soon as possible, but at the latest within 4 weeks.

Changes Privacy policy

Flagship Amsterdam may modify this privacy policy at any time. The website displays the most recent version. Please check the website regularly for new updates. If our new privacy policy has consequences for the way we process your collected personal information, we will inform you by e-mail.