FAQ

Find the answer to your question here!

Public Cruises

• Do I need to book in advance?
To ensure that your booking is possible at the desired time and day, we highly recommend you to proceed with the online booking in advance.

• Where can I buy a ticket?
You can buy tickets on our website and on the boat.

• Can I pay with cash?
No, tickets can be purchased only by using an approved debit card or credit card.

• What is the price for a canal cruise?
Find prices here: All public Cruises page.

• Do I need to print my ticket?
No, you don’t need to print your ticket. Keep your ticket on your smartphone or any other device.

• Can I make a reservation via phone/email/social media?
No, reservations can only be made via our website.

• I did not receive a confirmation email. What should I do?
If you did not receive a confirmation email immediately after the payment, please check your Spam folder. If the confirmation email is not in your spam folder, it can happen that you typed in the wrong email address. Please let us know at info@flagshipamsterdam.com.

• What is the departure location?
Our boats depart from Anne Frank House (Prinsengracht 263) and Rijksmuseum (Museumbrug 1).

• Can I change the departure location?
If you want to depart from another location than the one assigned on your ticket, please send an email to info@flagshipamsterdam.com and we will try to rebook your ticket with the desired departure location. Beware, the change is subject to availability.

• How do I reach the departure point?
You can reach us from Central Station by tram line: 2, 12, 13, 17.

• Where can I park my car?
If you booked your cruise from the Anne Frank house, the nearest parking location is Q-Park Nieuwendijk. If your boat leaves from Rijksmuseum, you can park your car at the Museumplein. The parking fee is not included in the canal cruise ticket price and these options only serve as suggestions.

• What is the arrival location?
The arrival and departure location are the same as mentioned on your ticket/voucher.

• Does the boat stop during the canal cruise?
We offer one round cruises with no stops in between.

• How do I recognize the departure location?
As you get closer to our departure location, you will see our stewards dressed in orange clothes. They will help you out with the onboarding.

• How much time before the departure time should I be on the dock?
We recommend you to be present on the dock 10 minutes before your departure time.

• Are pets allowed on board?
Yes, a small dog (which fits on your lap) can join, if other guests do not mind.

• Is there a toilet on board?
There are no toilets available on board.

• Can I get on board with a stroller/suitcase?
If you are travelling with a stroller or you haven’t had the chance to store your suitcase before your boat cruise, you can leave it at our office location on Leliegracht 42.

• What languages will the tour be given?
The tours are live guided in English.

• How long is the tour?
Our boat cruises are about 60 minutes. Please, check our All Public Cruises page and learn more about our cruises.

• Can I bring food/drinks on board?
It’s not allowed to bring your own food/drinks on board of the canal cruise. However, it is possible to purchase drinks on board. If you wish having some snack on board, we do have a Canal Cruise with Cheese & Drinks.

• Is smoking allowed?
No, smoking is not allowed on board (this includes e-sigarettes).

• Is there a bar on board?
All our boats are equipped with a bar where you can purchase a tasty, refreshing drink.

• Is there heating on board?
Yes, our enclosed boats are equipped with heating. Did you book an open boat? Then you
can find warm blankets available on board.

• Can I change the time of my booking?
If you wish to change the time of your booking, you can reschedule your boat tour depending on the existing availability by e-mail at info@flagshipamsterdam.com or phone at +31(0)20-2252837.

• We are a bit late, can we still join the cruise?
It can happen that you cannot join the boat at the exact time on your ticket. That is why we encourage you to get in touch with us at info@flagshipamsterdam.com.

• How much time in advance should I cancel my booking?
You can cancel your booking for free 24 hours before your departure time.

• How can I get a refund?
If you booked via a partner website (e.g Viator, Tripadvisor, GetYourGuide, Airbnb), then login to your account and go to “Manage your Booking” and find the cancellation options. The refunding process might take a couple of days.

More information about GetYourGuide: https://www.getyourguide.co.uk/contact

More information about Viator https://www.viator.com/help

More information about TripAdvisor: https://www.tripadvisorsupport.com/

If you booked directly with us, please e-mail to info@flagshipamsterdam.com or get in touch with us at +31(0)20-2252837.

• I lost/forgot a personal item on the boat. What should I do?
If you lost/forgot a personal item on one of our boats, please visit us at our office on Leliegracht 42, Amsterdam.

• I am unsatisfied with the service. What should I do?
Please send an email to info@flagshipamsterdam.com or call the service desk at +31(0)20-2252837. We will do our best to find a solution.

Private Cruises

• We would like to join a boat cruise with a big group of people. How can we rent a boat?
You can do so by requesting a quote here.

• What is the min. number of people who can book a private boat?
You can book a private boat and pay a fixed price per boat. In this case, the amount of people does not matter. If you book a package deal such as a Booze Cruise, you pay for minimum 10 people.

• How many people can join a private boat?
We have open boats with a capacity from 35 people (seated) up to 50 people (standing). If you are with more, we can either arrange multiple open boats or a salon boat (up to 109 people).

• Where is the embarking location?
Our private boats depart from Oosterdokskade 8, 1011 AE Amsterdam (the jetty near Central Station / Public Library Amsterdam).

• Can we choose a different departure/arriving location?
If the standard departure/arriving location is not convenient for you, you can opt for a different location for an extra cost of € 90 excl. VAT. for a small boat and € 150 excl. VAT for a big boat. On Saturdays, the departure location cannot be changed.

•Is there a toilet on board?

As not all our private boats are equipped with a toilet on board, we would kindly request you to mention your preference before renting the boat. If you need to go to the toilet during the ride, please ask the skipper to stop at the nearest dock.

•Is music allowed on board?
In line with the city regulations, we do not allow amplified music while sailing on the canals.

•Is there a host/guide/bartender on board?
Guides/hosts/bartenders are available on board only on request. Please mention your preference when asking for a quote. Large salon boats always have a host on board.

• Is smoking allowed on board?
No, smoking is not allowed on board (this includes e-sigarettes).

• Can I bring my own food and drinks?
For our private boat rentals we have our own catering menu. Click here for more details. If you have a particular preference for food and drinks, we would kindly ask you to mention it when requesting for a quote.

• What food/drinks packages do you offer?
If you want to know more about our food and drinks packages, please check our group packages page.